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Frequently Asked Questions

Plans & Pricing

What happens after I pay the setup fee?

You immediately receive access to the onboarding form.
Once completed, we start your website build, activate your CRM, set up your forms, and begin the design/automation process.

Why is there a setup fee?

The setup fee covers:

Brand implementation

Template selection

Content placement

Integrations

CRM setup

Workflow setup (Pro/Enterprise)

Speed-optimized hosting

Launch preparation

It also secures your spot in our production queue.

Is the setup fee refundable?

The initial upfront deposit is non-refundable because work begins immediately.
All additional payments are earned only after we deliver results.

When do I pay the second setup fee?

The delivery-fee portion is billed once your website is completed and approved.

When does my monthly subscription start?

Your subscription begins after your website is delivered, not before.

Can I upgrade or downgrade my plan?

Yes. You can upgrade or downgrade anytime after your first month.
Only the upfront setup fee for the new plan is required.

What payment methods do you accept?

All payments are processed through Stripe, using major credit/debit cards.

Delivery & Process

How long does it take to deliver my website?

Starter: 48–72 hours after onboarding

Pro/Enterprise: 3–5 days (more advanced automations/features)

What happens after I pay the setup fee?

You immediately receive your onboarding form. Once completed, we begin your website build and CRM setup.

What do I need to provide during onboarding?

Business name

Services

Branding/colors

Logo

Photos

Business description

Contact info

Any specific requirements

I don’t have photos or content — is that okay?

Although we believe it looks better when you do, yes. We can use placeholder content, and royalty-free photos.

Will I see a preview before my website goes live?

Yes — you’ll receive a first draft and can request revisions up until we launch the site.

Website Features

Are your websites mobile-friendly?

Every site is mobile-first, optimized for fast loading and conversions.

Can I connect my own domain?

Yes. We’ll connect your domain or help you buy a new one.

Can I request edits after publishing?

Yes, although the number and frequency of edits depends on selceted plan. Case by case may be reviewed.

Will my website rank on Google?

Starter includes SEO minded design.
Pro and Enterprise include stronger SEO tools.
We also offer Local SEO add-ons for better ranking.

Do you build custom websites?

Starter = template-based
Pro = more customizations
Enterprise = deeply customizable

Automations & CRM

What CRM features do I get?

Lead capture

Contact manager

Tasks

Pipelines

Automations

SMS & email

Appointment scheduling

What automations do you offer?

Depending on your plan:

AI Assistant

Missed-call text back

Review automation

Booking workflows

Lead nurturing

Task reminders

CRM tagging

Advanced sequences (Enterprise)

Do you include a booking system?

Yes — Pro and Enterprise include an integrated appointment booking system.

AI & Add-Ons

What does the AI chatbot include?

24/7 lead capture

Answers customer questions

Appointment booking

Sales direction

CRM integration

What add-ons do you offer?

AI Chatbot ($49/mo)
AI Voice Sales/Receptionsit

Review automation ($39/mo)

GBP Optimization ($99 one-time)

Social media posting ($199/mo)

Local SEO booster ($99/mo)

Facebook/Google ads management

Additional pages ($25–$50 each)

Do your add-ons include ad spend?

No — ad spend is separate.

Cancellation Policies

What happens if I cancel?

Your site is paused, but you may export your content.
You can reactivate anytime.

Is there a contract?

No, everything is month-to-month.

How do I cancel?

Just let us know — no penalties and no cancellation fees.

What happens if I don’t like my website?

Unlimited edits ensure you’re happy.
Your second setup fee is charged only after delivery and approval.

Sales & Booking

Can I see examples before buying?

Yes — book a demo call and we’ll show samples.

Do you help me choose a plan?

Absolutely. Our team (or AI agent) helps you choose based on:

your business size

automation needs

growth goals

service complexity

Where do I checkout?

Starter: /starter-checkout

Pro: /pro-checkout

Enterprise: /enterprise-checkout

What if I’m not sure about buying yet?

Book a call we can walk you through how buying a smart site subscription will be a sound investment.

Technical Questions

Can you integrate my tools?

Yes — we integrate with:

Google

Stripe

Calendars

CRMs

Email marketing

Zapier

Social platforms

Do you provide analytics?

Yes — Starter includes basic analytics.
Pro/Enterprise include dashboards and insights.

Privacy Policy

What data you collect?

We only collect your name, phone number, email, etc. when you enter your information into our newsletter or inquiry sections.

Why do you collect data?

We collect data for appointments, customer service & marketing.

How you store and protect it.

GetPresence CRM uses industry-standard security measures, including data encryption in

transit and at rest, secure servers, and access control restrictions.
Only authorized team members have access to customer records, and all data is protected

behind password-secured accounts.

How can users can opt out of messages?

Reply "STOP" to unsubsribe.

Do you sell customers' personal data?

We do NOT sell personal data.

Have more questions?